Help Center

When will my order be shipped?

Since each piece is carefully handmade by the designer, please allow 7-14 days of creation before your order is shipped out. You will receive a shipping confirmation email and tracking number once your order is shipped. 

How do I track my package?

Once your order is shipped you will receive a confirmation email containing the tracking number. Please allow tracking numbers at least 24 hours to update.

Available shipping options

Our goal is to offer you the best shipping options, no matter where you live. There are economic shipping and fast shipping with different shipping times and rates for your choice. You will be able to select your shipping option during checkout.

How much is USA shipping?

US shipping is free.

Do you ship internationally? 

Yes, we do! We offers free economic shipping on orders over $30 from UK/France/Germany/Spain/Italy, and orders over $80 from the rest of the world. If your order doesn’t meet the condition, we will charge $9.99 flat rate.

What payment methods do you accept?

We accept Paypal, Visa, Mastercard, and American Express.

Note: Cards issued by local banks which do not carry one of the above logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative. Feel free to contact us if you have any questions.

Payment Security - All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. NovaHearts Jewelry is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.

Return& Replace Policy

NovaHearts is committed to 100% customer satisfaction. We offer a 14-days Return & Exchange Policy since the day item was received. We do not accept any returns after 14 days .

If the jewelry gets damaged upon a delivery - Pls contact us within 7 days of delivery. we will refund you or send you a new item

For return/replace, please email sale@novahearts.com with the subject 'Returns'/ 'Replace' and include your order number, name and the reason.

Please notice:

The item must be undamaged,can be resold, and with original package! 

Customer is responsible for return shipping fee unless original item is defective or damaged in shipping.

We will provide you with the return address. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

When returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

How do I place an order?

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your jewelry within 7-10 business days.

Can I cancal my order?

To cancel an order, please contact NovaHearts as soon as possible. If your order has not yet shipped, we will attempt to cancel your order and provide confirmation within 24 business hours. If your order is customized and start creating, or your order has been shipped, we are sorry that it can't be canceled.